In a recent interview with Amanda Rowley, co-owner of Williamsburg Pet Hotel, a pet haven known that has been a beacon of trust and care for generations, we delved into the rich history, the decision to sell, and the promising future of this third-generation business under its new partnership with PRHG.
You can check out the full interview here.
Established in 1962 by Todd Rowley’s grandparents, the Williamsburg Pet Hotel started as a humble facility with dogs boarding outside in kennel runs. Over the years, the establishment has evolved from an outdoor setting into a modern haven for pets, featuring luxurious suites with televisions, 24/7 owner-accessible cameras, a doggy pool, and indoor play yards. The transformation reflects not just a change in infrastructure but a commitment to staying ahead of pet care trends.
Amanda candidly shared the reasons behind the decision to sell the business, a move not taken lightly. The constant demands of a 24/7 operation, residing on-site, and the challenge of maintaining a healthy work-life balance were significant factors. As their children grew, the Rowleys found themselves yearning for more quality family time, particularly with grandparents residing in Florida. When the decision to sell was made, they received multiple offers, but PRHG stood out. Amanda highlighted the importance of staying involved in the business, a sentiment shared by PRHG. This alignment of values, coupled with the assurance that the legacy and culture of Williamsburg would be preserved, made PRHG the ideal partner.
PRHG has been instrumental in easing the Rowleys’ workload. From payroll to staff management, hiring, and even tracking credit card spending, PRHG’s support has allowed the Rowleys to regain precious time and focus on what matters most: their family. Amanda praised the PRHG team, from Herbie at Trivest, who instilled confidence from the start, to Eyal PRHG’s Co-Founder, who demonstrated a deep understanding of the pet care business, and Tania, PRHG’s Head of People and Culture, whose bubbly personality and eagerness to help have provided invaluable support.
Looking ahead, Amanda envisions a bright future for Williamsburg under the PRHG umbrella. The combination of PRHG’s expertise and the continued involvement of the Rowleys promises a harmonious blend of tradition and innovation, ensuring that the legacy of the Williamsburg Pet Hotel lives on. Amanda’s advice for businesses contemplating a partnership with PRHG is to trust their instincts. Asking hard questions about the plans for the business, aligning values, and ensuring a good fit is key. Amanda emphasizes that, while the process of selling a business is challenging, with due diligence, business owners can make the right decision for their legacy.
Williamsburg Pet Hotel’s journey, from its humble beginnings to a thriving third-generation business, exemplifies a commitment to excellence in pet care. As it enters a new chapter with PRHG, the future looks promising, balancing tradition and innovation to continue offering unparalleled care for beloved pets in the St. Louis community.