Frequently Asked Questions

We can generally move as fast as you can. It often takes us several weeks to get to know you and your business, but once we have access to your financial information and a chance to tour your facilities, we’ll present you with a letter of intent. Once a letter of intent is signed, we can usually close in 60 days.
We do not generally make minority investments. Our model is to grow together with all our brands, and that requires us to have majority ownership.

We have the flexibility to either buy your real estate or lease it as part of our transaction.

We’re going to evaluate your revenue and profitability numbers (net income or EBITDA). But we’ll also look at various other metrics that impact your business like occupancy, employee turnover, customer churn and labor as a percentage of revenue.
One of the most frequently asked questions we get from sellers is “what happens to my employees?” It’s a great question and one we spent a lot of time thinking through. We know that it takes an entire team to build a successful business and exiting the business without taking care of the people that helped you build that success doesn’t feel good if only one or two owners benefit from the sale. We rely on your employees as much as you relied on them in the past, so we want every one of your employees to continue working for the company. We will also support your employees with education and training so that they can better serve your customers and continue to grow both professionally and personally. We are constantly looking for employees to help with our entire platform, so we often see a shift in an employee’s mindset from “this is just a job” to “I can have a pet care career!”

Whether or not you stay on after partnering with us is part of the discussion we’ll have throughout our process. Some owners that partner with us want to continue running and growing their businesses with our support – and we love helping businesses take their operations to the next level with the help we can provide. Others are looking to retire, and we’ll work with you to identify and grow a general manager post-close to ensure your legacy and our investment are well taken care of. There’s no fixed transition period we require, and we can work with you to understand your wants and the needs of the business.

Yes! Pet Resort Hospitality Group is committed to ensuring that great pet care providers can build a long and rewarding career in pet services. We offer our employees healthcare, dental, vision, and 401k matching programs to keep them healthy and happy working with us moving forward. We believe that those taking care of our pets should be able to build great careers here and we do everything we can to ensure that employees are well taken care of.
Yes – if you have debt on your business we can work with you to ensure that loan is paid off at the close of a sale or partnership.
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